Kits yang disediakan oleh Tour Leader:

2.       Urusan di KLIA

3.       Seating arrangement di dalam pesawat

4.       Guide

5.       Bas

6.       Urusan kaunter hotel

7.       Bilik hotel

8.       Susunan bilik hotel

9.       Lokasi hotel

10.   Kemudahan di hotel

11.   Aturcara yang disediakan

12.   Layanan TG

13.   Arrangement yang dibuat TG

14.   Makanan

15.   Kepuasan keseluruhan peserta

SOALAN PRAKTIKAL AKHIR

Kepada semua pelajar SMK3 (Ketua Rombongan), sila sediakan skrip/teks komentar bagi aktiviti lawatan ke Kuala Lumpur bertarikh 28 Feb - 1 Mac 2013. Skrip komentar anda adalah berdasarkan lawatan ke:
(i) Muzium Orang Asli, Gombak
(ii) Muzium Automobil, Sepang
(iii) LCCT
(iv) KLIA
Skrip anda haruslah jelas, mudah difahami dan menarik.
Sila siapkan tugasan anda sebelum atau selewat-lewatnya pada hari Jumaat (8 Mac 2013) untuk semakan dan pemarkahan. Jawapan anda hendaklah dicetak dan dikepilkan bersaman dengan kertas soalan yang telah diedarkan.
Sebarang pertanyaan, sila hubungi saya atau datang berjumpa saya di bilik pensyarah.
TERIMA KASIH.... :)

TOUR LEADER CHECKLIST

	Health insurance cover		Cash
	Travel insurance (theft, cancellations)		Transport tickets
	Valid passport (valid at least until 6 months after leaving Malaysia)		Name tags on luggage
	International driver’s license (if needed)		Travel itinerary
	Pre-book accommodation		Emergency numbers and contacts
	Pre-book transport and transfers		Dictionary / Language course book / Translation book (if needed)
	Reservations for special events (ferries,concerts,sports events)		Directions to places (hotels, rentals, etc)
	Check conditions to alter tickets etc.		Reconfirmation details (if needed)
	Medical prescriptions (if needed)		First aid (medicine, band-aid,diarrhea pills, thermometer, etc.), toilet paper
	Necessary vaccinations for stopovers		Guide books, copies or articles
	Visa, also for stopovers (if needed)		Pens / paper / notebook or handheld PC
	Travellers’ cheques, numbers separately		Smartphone
	Credit cards		Copies of all important documents
	Lip balms / sun cream / sun hats or caps		Camera / Camcoder
	Compass / GPS		Small torch or head lamp
	Tour Leader’s name tag

SOALAN PELAN KONTIGENSI

KEPADA SEMUA PELAJAR SPP3 (KETUA ROMBONGAN) , SILA JAWAB SOALAN DI BAWAH:
(1) Senaraikan situasi kecemasan yang mungkin berlaku sewaktu lawatan dan nyatakan pelan kontigensi yang perlu dilakukan oleh seorang Ketua Rombongan?

CONTIGENCY PLANS FOR TOUR LEADER

General Responses to Emergencies

In the event of a crisis (selected examples provided throughout this document), the plan may be initiated by the tour leader on the trip.

Emergency 1: Ill or Injured Student/Faculty

1. Tour leader will seek appropriate medical care from a qualified medical

    professional for the ill or injured participant. If the tour leader becomes ill

    or is injured a designated tour member (leader) will seek appropriate

    care for the ill/injured person. The tour member will then contact the

    travel agency.

2. The tour leader will notify the emergency contact of the ill or injured

    participant and apprise them of the situation.

3. Tour leaders may not leave ill or injured person in one city and continue

    with the trip. A contingency plan must be in place to plan for this

    potential situation.

4. In the event of a participant illness or injury,  the medical expenses are

    the responsibility of the participant his/herself and will be billed to the

    participant at a later date.

Emergency 2: Motor Vehicle Accidents

1. Call law enforcement (911) and obtain emergency medical care for

    any injuries.

2. Call travel agency to report the accident.

3. Secure the following information:

a. Names, addresses and phone numbers of all vehicle occupants

    and any injured people.

b. Location injured people are taken.

c. Name and address of vehicle owner and driver.

d. Vehicle license number and description, including make, model,

    color and any other pertinent information.

e. Names, addresses and phone numbers of all witnesses.

f. Name of the law enforcement agency and case number.

4. If possible, take pictures of the incident scene.

5. Do NOT make any statement about the accident except as may be

    required by law enforcement officials.

6. For any serious accident involving personal injury or death, call

    Ambassador

Emergency 3: Death of Tour Member

1. Death should be immediately reported to the Embassy, High

    Commission or Consulate. All deaths must be registered in the country

    where the person died. You will need to provide documents about you

    and the person who has died, including, for example, the full name,

    date of birth and passport number of the person who has died.

2. You'll need to register the death with the foreign civil authorities and

    obtain a full foreign death registration before you can apply for

    consular death registration

3. If the deceased passed away due to unnatural causes (murder, car

    accident, etc.), the local police and law officials will probably become

    involved in the matter and cause delays in transporting the remains.

    Local officials may need to issue a coroner’s report (that can take days

    or weeks to complete), and may not release the remains to next of kin

    until all procedures are completed.

4. Most airlines offer cargo service for transporting remains. Contact a

    travel agent or visit a specific airline’s Web site for quotes.

5. Comprehensive travel insurance, particularly plans that cover

    accidents, injuries or death can offset expensive fees and traveling

    costs to provide financial assistance in a difficult situation. 

Emergency 4: Participant Misconduct

1. All incidents will be documented.

2. Appropriate measures will be taken to address the misconduct.

Emergency 5: Student or Faculty Member is the Victim of a Crime: Theft, Assault, Rape, Harassment, etc.

1. For international trips, the tour leader should first contact the nearest

    Embassy or Consulate for advice and assistance.

2. Tour leader will contact local police officials to report the crime.

3. The tour leader will assist in obtaining necessary medical treatment or

    other assistance for the participant.

4. Tour leader will contact the participant’s emergency contact as

    authorized by the individual(s).

  

Emergency 6: Student or Faculty Member is Accused of a Crime: Theft, Assault, Rape, Harassment, etc.

1. In the event of a tour member being accused of a crime,

    he/she will be subject to the laws of the state or host country. The

    individual assumes full responsibility for any consequential action.

2. If consent is given, the tour leader may contact the participant’s    

    emergency contact.

3. For international trips, the tour leader should contact the Embassy or

    Consulate.

Emergency 7: An In-Country Situation that Causes Serious Concern

(such as a political upheaval or natural disaster)

1. The travel agency will contact tour leader for a preliminary

    assessment or the tour leader will contact the The Travel Agency for

    advice on a developing situation.

2. The Travel agency will contact the Ambassador to receive latest public

    announcements or travel warnings.

3. Tour leader will determine whether to implement an emergency

    evacuation plan.

4. The tour leader will take necessary action based on advice from Travel

    Agency. Tour Leader will discuss possible choices with Management.

    Decisions could involve evacuation, move to embassy compound,

    remaining on-site and maintaining a low profile, or quarantine on-site.

5. Based on decisions taken, The Travel Agency, in cooperation with tour

    leader and Ambassador, will disseminate information to appropriate

    parties. This may involve phone calls to parents/family, contact with

    media, etc.

Emergency 8: Disease Outbreak or Epidemic

1. Should there be a disease outbreak it is important that the tour leader

    have accurate health information. The tour leader needs to confirm

    any international health reports with official sources. These source

    include:

a. Centers for Disease Control and Prevention www.cdc.gov/travel

b. The World Health Organization http://www.who.int

c. Pan – Flu www.pandemicflu.gov

2. In the event of a disease outbreak the tour leader should contact the

    travel agency for instructions about how to proceed.

3. If there would be a pandemic incident and governments decide to

    enact quarantine or close the borders. The tour leader and participants

    will take instruction from health officials in the country in which they are

    traveling.  This could mean delays in getting home.

4. It is recommended that all persons traveling abroad be up to date with

    their immunizations. This would include an annual seasonal flu shot.

CONTIGENCY PLAN - before you travel

How to Develop a Contingency Plan Before You Travel – apply these tips before you travel

Having a contingency plan helps you deal with unexpected problems when you are traveling. Some problems may include: 

• Unforeseen delays

• Weather

• Natural disasters

• Strikes

• Political/civil unrest

• Bankruptcy of airline, hotel etc.

• Power failure

• Other causes 


Knowing how to deal with these unexpected situations/emergencies helps ensure that your vacation is not ruined.

Preparing a plan:

• You have options.

• Your vacation is less likely to be ruined.

• You will feel safer and more in control of the situation.

• You can minimize additional costs.

• You may be able to minimize unnecessary delays. 

Not Preparing a Plan:

• Your safety may be at risk.

• Unnecessary delays

• Unnecessary expenses

• Some options may not be available to you. 

Tips for Safeguarding for Your Vacation 

• Purchase travel insurance – obtain a refund for all/part of your vacation expenses.

• Be aware of alternate transportation options: airports, train stations, rental cars, buses etc.

• Have access to a safe/secure place to stay. 
• Have access to cash; keep some local currency and American dollars.

• Stay away from crowds, demonstrations, riots etc.

• Ship some of your belonging home if necessary; only keep the bare essentials so that you can travel quickly and comfortably if necessary.

• Register with your country’s embassy when you are traveling internationally.

• Contact your family, workplace etc. as soon as possible to inform them of your travel delay. 

PENGURUSAN BAGASI DI LAPANGAN TERBANG

 Checked baggage

Cabin	Weight
First Class	40 kg (88 lbs)
Golden Club/Business Class	30 kg (66 lbs)
Economy Class	20 kg (44 lbs)
Infants (on 10% tickets)	·      One bag with maximum dimensions of 45 inches (115 cm), which may be carried as cabin baggage, and ·     One fully collapsible baby pushchair or stroller or carrying basket The weight of the allowed items may not exceed 10 kg (22 lbs) in total.

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Cabin	Maximum weight/piece	Maximum outside linear dimension
First & Business Class	32 kg (70 lbs)	158 cm (62 inches) each piece
Economy Class	23 kg (50 lbs)	269 cm (107 inches) for 2 pieces
Infants (on 10% tickets)	·      One bag with maximum dimensions of 45 inches (115 cm), which may be carried as cabin baggage, and ·     One fully collapsible baby pushchair or stroller or carrying basket The weight of the allowed items may not exceed 10 kg (22 lbs) in total.

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    Malaysia Airlines may refuse acceptance if deemed necessary.
    item and/or its contents are sufficiently protected to endure ordinary handling.

---

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Region	Fee per kg
Travel within West Malaysia (Peninsular Malaysia)	MYR 10/kg
Travel within East Malaysia (Sabah and Sarawak)	MYR 10/kg
Travel between West Malaysia and East Malaysia	MYR 15/kg
International flights (Weight System)	·      Varies according to the destination or sector you are travelling to. ·      The charge is 1.5% of the highest normal direct one-way Economy Class (in local currency) for each kilogram in excess of the free allowance. Exceptions: 1% from Austria, Bulgaria, Israel; from Australia, New Zealand (except 1.5% from Australia, New Zealand to South West Pacific); from Europe, Middle East to Australia, New Zealand. 1.35% within Europe (except 1% from Austria, Bulgaria, Finland).
International flights (Piece System)	·      For Economy Class, baggage weighing over 23 kg (50 lbs) and up to 32 kg (70 lbs), passengers will be charged USD25/CAD25 per piece for the first 2 pieces. ·      When a passenger has an excess of the two (2) pieces allowed free baggage allowance within limitations (in dimension and weight for class of travel) the charge is 100% or single charge of published rate.

The amount of checked baggage that you can take with you free of charge is determined according to either the number of pieces or the weight. The ‘allow’ box on your paper ticket indicates which of these concepts apply to your baggage allowance. On your e-ticket, this is indicated in the ‘baggage’ box.

Weight system (All destinations except to and from Americas)

The table below states the maximum weight of the checked baggage that you can take with you free of charge.

A charge at the appropriate journey rate per kilogram will apply for any baggage carried in excess of the free baggage allowance as above.

Piece system (To and from North and South Americas)

For passengers travelling to and from North Americas and South Americas, baggage allowance will be based on the piece system. Each passenger is allowed to check in two pieces of baggage regardless of class of travel.

Baggage in excess of the checked baggage allowance is charged per piece. Contact your local Malaysia Airlines Office for details on charges.

Restrictions to weight of single piece of checked baggage on all Malaysia Airlines services

To comply with Global Health and Safety regulations for baggage handlers, Malaysia Airlines has imposed a strict ruling to ensure that each single piece of item or baggage that is checked in DOES NOT exceed 32 kg (70 lbs).

Irrespective of class of travel, any single piece of baggage weighing more than 32 kg (70 lbs) will not be accepted at check-in counters at any station. Customers will be required to reduce the weight by repacking the baggage into smaller units before they are allowed to check in. This regulation equally applies to transit baggage. 

We recommend that items exceeding 32 kg (70 lbs) such as bulky musical instruments, sports equipment, as well as photo and film camera equipment should be sent through MASkargo, our cargo service.

Customers can still check-in their bulky musical instruments, sports equipment, photo and film camera equipment as checked baggage but the items must be properly packaged in protective bags or wrap and subject to applicable overweight and oversize baggage charge. Acceptance depends on the capacity of the (various) aircraft operating on the passenger’s routing. If the baggage cannot be accommodated on one of the aircraft, it cannot be accepted for the whole route.

a. For some types of special baggage advance reservations should be made. 

b. If accepted, the passenger must pack the baggage in such a way that the 

c. Limited liability may apply for checked-in special baggage.

Excess value declarations

You may declare a value for your checked baggage in excess of the applicable liability limit. If you make such a declaration, you must pay additional charges in accordance with our regulations. Malaysia Airlines will not accept liability for valuables, fragile or perishable articles including money, jewellery, cameras, video and electronics equipment, silverware, negotiable instruments, business documents, samples, antiques, paintings, furs, manuscripts or similar items, computers and medication.

Excess baggage charges fee

Region	Fee per kg
Travel within West Malaysia (Peninsular Malaysia)	MYR 10/kg
Travel within East Malaysia (Sabah and Sarawak)	MYR 10/kg
Travel between West Malaysia and East Malaysia	MYR 15/kg
International flights (Weight System)	·       Varies according to the destination or sector you are travelling to. ·      The charge is 1.5% of the highest normal direct one-way Economy Class (in local currency) for each kilogram in excess of the free allowance. Exceptions: 1% from Austria, Bulgaria, Israel; from Australia, New Zealand (except 1.5% from Australia, New Zealand to South West Pacific); from Europe, Middle East to Australia, New Zealand. 1.35% within Europe (except 1% from Austria, Bulgaria, Finland).
International flights (Piece System)	·     For Economy Class, baggage weighing over 23 kg (50 lbs) and up to 32 kg (70 lbs), passengers will be charged USD25/CAD25 per piece for the first 2 pieces. ·      When a passenger has an excess of the two (2) pieces allowed free baggage allowance within limitations (in dimension and weight for class of travel) the charge is 100% or single charge of published rate.